Frequently Asked Questions
What if a toy I want is sold out?
If an item is sold out, check back soon or contact customer service (orders@jamiejack.com) for updates on availability. We also suggest signing up for notifications on the product page.
How can I know if a toy is appropriate for a certain age?
We follow manufacturer guidelines and include age-recommendation labels on all product pages. Generally, toys with small parts are not suitable for children under 3 years old.
What is your return policy?
We accept returns on unopened or "as-new" merchandise within 30 days of purchase for a full refund. If the item is opened or unable to be resold, a 50% restocking fee may apply.
Why isn't one of my discounts showing up?
In select cases with product-specific discounts (i.e. not "order level" or store-wide), two discounts may not be able to be applied simultaneously. In these instances, the customer is granted the higher of the two discount levels, meaning the lowest price achievable.
Where do your toys ship from, and how long does shipping take?
We currently ship to customers in the United States only, through our US distribution network. Standard shipping is free on every order. Most orders arrive within 3-5 business days of dispatch, and some may take up to 7-8 business days.
Are your toys non-toxic?
We prioritize safety and ensure our toys are made from non-toxic materials, including paints, and many of our wooden toys are responsibly sourced.